Review Policy

Reviews on JunkScout come from real customers about real jobs. This policy explains who can review a hauler, what is allowed, and how we handle reviews.

1. Who can review

• Only customers who hired a hauler through JunkScout can review that hauler. No anonymous reviews and no reviews from outside the Platform.
• The job must be confirmed: after the job date we ask the customer whether the job happened. Only confirmed jobs can be reviewed, and every review shows a “Verified Job” badge.
• The customer gets a one-time secure link, valid for 60 days and tied to that customer, job and hauler.
• One review per job. Customers can edit their review once within 30 days of posting it.

2. What's not allowed

• Profanity, insults, hate speech or discriminatory language
• Threats or harassment
• Personal information (phone numbers, addresses, emails, licence plates)
• Spam, advertising or links
• Off-topic content unrelated to the job
• Conflicts of interest: reviewing your own business, a relative's, an employer's or a competitor's

3. Moderation

• Every review is screened automatically (including by AI) for the issues above, and checked for fraud: several reviews from the same device or IP address, links between the customer and the hauler, or a sudden burst of 5-star reviews.
• Clean reviews publish immediately. Flagged reviews are held and checked by a person at JunkScout, who makes the final decision.
• Reviews are never removed for being negative, only for breaking this policy.

4. Hauler replies and flags

• The hauler can post one public reply to each review, which they can edit.
• They can't edit or delete a review. They can flag it for us to check, with a reason; the review stays up while we check.

5. No incentives

Haulers may not offer discounts, gifts, refunds or any other incentive for a review, or ask only happy customers to review. A confirmed violation results in suspension. Featured or paid haulers get no advantage in reviews.

6. How reviews are shown

• The average rating and review count appear once a hauler has 3 reviews. Before that, their profile says “New on JunkScout”.
• A hauler's Google rating, when available, is shown separately and clearly labelled “Google rating”. It is never mixed into the JunkScout rating.
• The final price you paid, if you share it, is private and never shown.

7. Reporting a review

Think a review breaks this policy? Email saintjohnjunk@gmail.com or use “Report a problem” on the hauler's profile. See also our Terms of Service.